Esna Technologies Receives Unified Communications

Richmond Hill, ON (PRWEB) May 7, 2010

Esnatech announced today that Technology Marketing Corporation (TMC

Wind Currents Communications, Inc. Certifies Yealink SIP-T22P with its V2VIP Business Calling Plans

Ulster County, New York (PRWEB) November 09, 2011

Wind Currents Communications, Inc. (WCCI) has completed compatibility and performance tests of the Yealink SIP-T22P IP phone on its V2VIP service platform. All features of this product are certified to ensure full interoperability and is now available as an auto-configured, plug-and-dial solution.

The Yealink SIP-T22P is a 3-line desktop IP phone with display, 802.3af Power over Ethernet (PoE), and dual switched Ethernet ports. It includes a full-duplex speakerphone with wideband HD audio capability and advanced acoustic echo cancellation. WCCIs remote provisioning saves both the time and expense of managing, preloading, and reconfiguring customer premises equipment.

Yealink developed this under $ 100 phone with the Small Business in mind, and with excellent sound quality, relevant features, and ease-of-use this phone when combined with a V2VIP Business Calling Plan addresses the requirements of traditional business users, while exploiting the advantages of IP telephony, says CEO John Monahan. V2VIP or Voice and Video Internet Phone service is a fully managed, hosted Voice over IP platform that includes an Auto-Attendant and now offers two (2) lines for the price of one, making V2VIP Internet phone service, video phones and IP phones smart affordable investments for single offices, companies and healthcare agencies to upgrade service, while slashing monthly telephone costs.

About:

Wind Currents Communications, Inc. was established in 2007 as an Internet Phone Service company specializing in Voice-and-Video-over-IP products and calling plans, by Wind Currents, Inc., a 14 year-old POTS video corporation. TelePresence is a reality we've been marketing since 1997, Monahan says, and now is the optimum time to leverage the value and benefits of V2VIP services and products for business video telephony and telecommunications needs.

Wind Currents Communications, Inc. was established to serve its clients and customers with exceptional quality and cost-effective products bundled with V2VIP services for small-to-medium businesses, telemedicine and telehealthcare service delivery, government, and security/monitoring applications.

Call: 877 4BIZ V2VIP (877 424 9828) info(at)wccivoip(dot)com

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Cypress Communications Wins 26th Innovation Award for Hosted Unified Communications

Atlanta (Vocus) May 27, 2010

Cypress Communications

Orinoco Call Center Accelerates Quality and Productivity by Upgrading to Indosoft Call Center Software Q-Suite

Fredericton, NB (PRWEB) July 20, 2010

Indosoft, Inc., a global provider of call center software, announced today that Orinoco Call Center has successfully deployed Indosoft Q-Suite call center ACD software to improve the performance of its contact center technology platform and enhance its call center service offerings.

Orinoco Call Center uses Indosoft Q-Suite call center ACD software for all its 7 by 24 inbound contact center services and periodic outbound predictive dialing campaigns. Orinoco Call Center has increased productivity by using Q-Suite ACD software, which includes easy-to-use, built-in tools like Script Builder and Dialplan Builder to setup and manage all contact center operations. The deployment provided an out of the box, feature-rich contact center technology platform for Asterisk that can scale with growth. The powerful call center ACD software for Asterisk telephony, geared towards medium and large call centers, is capable of scaling to multiple Asterisk servers and eases setup and management tasks for all contact center operations.

"We were searching for a call center software solution that provided a full featured ACD and a predictive dialer to upgrade our contact center technology platform," says Quinton Wijburg, Business Delivery Manager at Orinoco Call Center. "We had been using Asterisk for some years and understood its value as a hybrid PBX. Our primary criteria in selecting new call center software were achieving full control and management abilities of the day-to-day call center setup and operations. With its Web based GUI, Indosoft call center software Q-Suite provides all the essential features of a high end call center ACD, including skills based routing, queue prioritization, disposition codes and predictive dialing. We can now effectively manage our contact center technology platform, our staff and our contact center service offerings."

"The Q-Suite is a full feature call center software solution for Asterisk, the dominant hybrid IP PBX, which matches or exceeds the feature-sets of most contact center technology platforms, yet delivers a considerable cost savings," says Gabe Bourque, VP of Operations at Indosoft. "With its unique and flexible toll-sets, Q-Suite provides contact centers with a cost-effective, industry leading call center software for all their contact center telephony and CTI requirements. By deploying Q-Suite call center ACD software, contact centers can improve their technology platform without huge up-front capital investment associated with traditional call center equipment."

About Indosoft Inc.

Indosoft Inc. is a global provider of call center software for Asterisk and has been providing call center solutions to medium and large contact centers around the world for over nine years. Its advanced, feature-rich call center ACD software meets and exceeds client requirements while delivering a considerable cost savings over traditional call center equipment. Indosoft also licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. The Indosoft Q-Suite call center ACD software is also available for private label to contact center technology platform solution providers.

About Orinoco Call Center

Orinoco Call Center, located in Gaborone, Botswana, has been providing call center services for over 7 years. It offers cost effective inbound call center service with IVR Automatic Call Distribution and Skills based Routing for customer service support services to businesses in the country. It also offers Outbound services including predictive dialing for its clients.

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Indosoft Appoints Twelve Solutions as a Distributor of its Q-Suite Call Center ACD Software in Nigeria

Fredericton, NB (PRWEB) July 25, 2010

Indosoft, Inc., a global provider of call center ACD software, announced today that it has appointed Twelve Solutions Limited, a successful provider of contact center technology and management solutions in Nigeria, to deliver advanced, integrated contact center solutions based on Indosoft call center software Q-Suite. As a distributor, Twelve Solutions will work directly with Value Added Resellers, providing them with expertise on the installation and training of Q-Suite ACD to deliver a proven contact center technology platform based on Asterisk.

Twelve Solutions has carved a niche in the contact center market in Nigeria with a focus on helping organizations enhance their customer interaction by effective use of call centres. To coalesce their vision of becoming a destination for contact center technology solutions, Twelve Solutions will distribute Indosoft call center ACD software to medium and large call centres seeking an out of the box, feature-rich contact center technology platform. Regarded for their quality and excellence in support services, Twelve Solutions is ideally situated to manage VAR channel partners to deliver high quality, cost effective call center ACD software solutions in Nigeria.

"We are delighted to have Twelve Solutions as a distributor of Indosoft call center ACD software for Asterisk," said Gabe Bourque, VP of Operations at Indosoft. "Their proven track record of expertly consulting clients on contact center software implementations and management, as well as their established presence in Nigeria makes them the ideal distributor for Q-Suite. Their ability to provide product training and technical support services delivers real value to our VAR. Users will appreciate the full featured Q-Suite ACD, which includes skills based routing, queues, disposition codes, predictive dialing and redundant fail-over design capable of call recovery. This call center software scales easily to multiple Asterisk servers, allowing expansion of the call centre with growth."

"We were searching for a cost effective call center ACD software solution for Asterisk," said Laura Etukudoh, Managing Director at Twelve Solutions. "The call center industry in and around Nigeria is still evolving and organisations are price sensitive yet demanding of contact center solutions that deliver both inbound and outbound services with sophisticated call centre features. There is still a level of skepticism about the overall benefits of investing in call center technology. However, with Q-Suite, we are able to offer a proven call center ACD software with a predictive dialer that works with Asterisk. This has helped us deploy a cost-effective contact center technology platform that meets the needs of this market. Our installs have revealed that Indosoft call center software is a stable, flexible, feature-rich call center ACD which allows easy migration to Asterisk."

About Indosoft Inc.

Indosoft Inc. is a global provider of call center software for Asterisk. It has been providing call center solutions to medium and large contact centers around the world for over nine years. It also licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.

About Twelve Solutions

Twelve Solutions Limited effectively provides contact center technology and management expertise in Nigeria. Today it distributes IP PBX and contact center solutions based on Asterisk and Indosoft call center ACD software, Q-Suite.

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Find More Asterisk PBX Press Releases

Reducing CAPEX in Africa with Squires Specialists SS7 Signalling

Dorset (PRWEB UK) 9 November 2011

Forum Networks, Ghanas leading provider of Tele-conferencing solutions has recently implemented the largest conference bridge in West Africa, providing value added services to many of the continents largest mobile and VoIP operators, including MTN Ghana.

As part of their network roll-out Forum Networks needed an SS7 interconnect. To keep their upfront CAPEX low they wanted to utilise existing Cisco Media Gateways in their network rather than replace them with an SS7 enabled Media Gateway.

To achieve this they turned to SS7 specialists Squire Technologies who remotely deployed and installed the SVI-MGC SS7 Media Gateway Controller. This significantly reduced their upfront CAPEX and gave them the security of working with global SS7 specialists for the installation and support of their interconnect.

Squire Technologies presented the best solution to interconnect with our partner networks which was both well tested and easy to deploy. We have had a lot of technical input from Squire right from the design phase to the projects completion and we were impressed with their delivery Kow A. Sam, CEO, Forum Networks

Forum Networks is projecting rapid growth in traffic leaping from 3,000 to 10,000 concurrent calls within a year. This rapid growth trend is expected to accelerate as Forum expands into Nigeria, Sierra Leone and Liberia with the long-term goal to provide their service to all locations in Africa.

To scale at these levels a reliable SS7 to VoIP interconnect was required to continue to provide high quality and profitable service for Forums fixed and mobile customers.

About Squire Technologies

Squire Technologies provides leading edge NGN & TDM telecommunication products and solutions with world-class installation and support services to deliver carrier grade products worldwide. Supporting high availability, scalability and fully featured management systems, catering for both small interconnect up to large international points of presence.

About Forum Networks

Forum Networks is the number one voice and data value add provider in Ghana operating the single largest tele-conferencing bridge in West Africa delivering its service through the GSM network of MTN Ghana.

Forum Networks seeks to optimize the revenue streams of its partner operators by providing practical and compelling content for data and voice.

Should you require further information, please contact the Sales Team directly on:

Tel: 0044 1305 757314 or

Email: enquiries(at)squire-technologies(dot)com

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More VOIP Press Releases

Positron Telecom Releases V-600 Quad E1/T1 PCIe

Montreal, QC, Canada (PRWEB) September 9, 2010

Positron Telecommunication Systems (http://www.positrontelecom.com), a global innovator of Telephony and VoIP networking equipment for the home and enterprise market, announced today that it has released the new V-600 Quad E1/T1 PCI Express (PCIe) telephony board. The V-600 is Positrons first high density Blade solution offering up to 150 simultaneous calls on a single board. Its unique card design has embedded PBX, SIP to TDM Gateway and Ethernet interfaces for small and medium enterprises.

Our design allows us to support four E1/T1 interfaces and SIP trunking while putting no processing load on the host PC, said Richard McGravie, President of Positron Telecom. Nothing comes close to our performance metrics. We are even handling the voice codecs on board, which makes our solution number one in terms of price performance metrics.

The V-600 comes equipped with four E1/T1 interfaces, 10/100/1000 Mbps Ethernet, PCIe 1x, integrated SATA controller for additional storage, real time clock with battery, dedicated on board echo cancellation per channel, ability to transcode a wide variety of voice channels and more. It has the ability to be configured as a powerful, feature rich IP PBX or as scalable SIP to TDM Gateway. Unlike any adapter on the market today, the V-600 can be uniquely installed in a virtual environment such as VMWARE as well as in any operating system and does not require any CPU resources for processing.

With the release of this new board, we will surpass the competition because our performance on an open source application, such as Asterisk and FreePBX, is astonishingly higher, explains McGravie. Unlike many competitors, we do not require an application to provide SIP protocol support and unlike a growing trend where vendors are creating standalone high density compression chips, we have integrated it into the same board. Our new V-600 adds a new selling point for Positron solutions, which now have the scalability to support applications like Microsoft OCS, cloud based hosting VoIP and Call Centers. We have the very unique capability of supporting not only the E1/T1 but also supporting the SIP trunking on board. This solution will not only address the performance and scalability issues faced when using any other board vendor, but it also addresses the interoperability challenges faced when connecting to the non-standard SIP trunk providers.

About Positron Telecommunication Systems

Positron Telecommunication Systems creates, develops and markets sophisticated VoIP equipment for enterprise communication and collaboration through communication service providers. The companys products integrate VoIP and traditional telephony in standalone systems that combine ease of use with powerful functionality. Its VoIP devices connect analog devices (telephone, fax and modem) to an IP-Network and Gateways, connect PSTN users to an IP Network or analog PBX, as well as Key Systems to an IP-Network.

For more information, please contact:

Mireille Alvo

Marketing Specialist

Positron Inc.

Tel: (514) 345-2220 ext 2906

Email: malvo(at)positronpower(dot)com

Website: http://www.positrontelecom.com

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