Citel Announces Phonoscope to Offer Portico TVA VoIP Migration Equipment: TVA Accelerates Enterprise Migration to Hosted IP Telephony in Houston Area

SEATTLE (PRWEB) June 27, 2007

CallTower Delivers a Standardized Hosted Unified Communications System for Worldwide Flight Services

Foster City, CA (PRWEB) October 26, 2011

Today, CallTower Inc. announced that it has completed the implementation of its hosted unified communications service for Worldwide Flight Services (WFS), a world leader in ground services for airlines and airports with over 120 locations nationwide. The implementation successfully streamlines the companys telecommunication systems into a Voice over IP technology plaftorm.

Prior to engaging with CallTower for its unified communications, WFS had managed their multiple locations with disparate telecommunications systems where every location had its own regional provider. The nature of the cargo handling business requires the flexibility to add and reduce locations quickly based on frequent demand changes. The companys goal was to implement a strategic solution that would standardize voice communications across its many locations and remove the redundancy and maintenance cost.

CallTowers cloud-based unified communications based on industry-leading Cisco

Increasing productivity for Outbound Call Centers by using Indosoft Predictive Dialing Technology

Fredericton, NB (PRWEB) July 10, 2007

Outbound dialing includes Predictive, Preview and Agent Ready dialing. In Preview and Agent Ready mode, the dialing software makes one outbound call for every available agent. The principle difference between 'Agent Ready' and 'Preview' is the auto-termination of the 'busy' and the 'No-answer'. Predictive dialing is a completely different process where the dialer software will pre-determine the number of outbound phone calls to be made based on the number of agents available to take calls at any given moment. Agents will have a live connect typically within 10 to 15 seconds from the time they wrap up the previous call. Implementing new generation predictive dialers with ISDN PRI or VoIP terminations will increase the productivity and reduce labor cost by dramatically reducing the waiting time of the agent to talk to a live person. The overall contact rate could increase over 300 percent in comparison to manual dialing or older tone detection based predictive dialers.

The FCC in United States and the CRTC in Canada have strict guidelines governing dropped calls. Typically when a call is picked up and there are no available agents to answer the call, it gets dropped and the person on the other end does not hear an agent. The PBX running the predictive dialer is expected to play a recorded message announcing the dropped call with details in conformity with the regulation. A good predictive dialing algorithm is a self-pacing control loop and will automatically adjust the pace of the dialing to achieve the desired average 'Talk to' time, without exceeding the limit on the dropped calls. The parameters influencing the pace are the quality of leads, the time of day and a statistical measure of the connection and conversation durations in the immediate past. The new generation predictive dialers will not require any manual intervention to manage the dialer.

Indosoft has added advanced tools to mature the outbound platform to be extremely effective. Several simultaneous campaigns can run concurrently with each campaign having its own set of controlled scripts with logical branching. Unique group of call terminations and a field of custom data can be assigned to suit the business needs of the campaign. The live dashboard will provide instantaneous report on the performance of the floor to enable the manager to make quick decision on switching leads or campaigns as well as monitoring individual agent productivity. The Indosoft platform is widely used by clients for telemarketing, fundraising, appointment capture and other business applications.

Indosoft Inc. (http://www.indosoft.com) based in Fredericton, Canada, in its 12th year of operation, currently deploys its Predictive Dialing software on Asterisk IP-PBX platform. The Asterisk IP-PBX can meet complex demand of Predictive Dialing at a fraction of the cost of a legacy system. The Asterisk PBX provides seamless integration to both TDM and VoIP, opening up the long distance and telecommunication connectivity options for the call center. Asterisk has other powerful sets of functionality including the ability to serve as a media server, a protocol gateway, and a conference bridge. All these features put together make Asterisk the overriding choice for a PBX for both Inbound and Outbound Call Center implementation.

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CyberPower Systems Launches a New Generation of Smart App UPS Systems Model PR750LCD with Removable LCD Panels

(PRWEB) October 26, 2011

CyberPower Systems, a leading technology manufacturer in the power protection industry, today announced the introduction of the first model in an advanced pure sine wave UPS series, Model PR750LCD. Designed for corporate servers and networking equipment, this unit features a unique LCD control panel which can be removed and relocated for easy access to check status and set user parameters.

This unit is like no other in the industry, in that it allows the user to remove and relocate the LCD control panel up to 4

ABP Technology Signs Multi-Year Master Distribution Agreement with Developer of Asterisk PBX Front-End

Dallas, TX (PRWEB) July 10, 2007

Open Source Asterisk PBX is ready for business with latest user interface from Thirdlane. ABP Technology signs multi-year Master Distribution agreement with Thirdlane; the software developer of PBX Manager for Asterisk or Asterisk Business Edition.

Alex Epshteyn, President of Thirdlane says We are delighted that ABP has selected our product to sell and promote it to its reseller partners. ABP is an ideal partner for us because they provide marketing expertise, tech-support and training required to help resellers become successful. For us its also great to work with one company that can cover the Asterisk community from Alaska to Argentina like they do.

PBX manager makes Asterisk and Asterisk Business Edition truely an easy to use and user friendly PBX. We are impressed with Thirdlanes product line especially by the fact that a single product and vendor offers a product that can be used for customer premise based solutions in small businesses all the way to a small hosted PBX solution that resellers can manage for a part of their customer base. This product highlights some of the transitions taking place in the market and blurs the line between reseller and managed service provider says Robert Messer, President of ABP Technology We see this as a great complement to larger scale carrier or third party hosted PBX solutions where the reseller may need more control over the application. Our resellers are consultative sales people and are the most successful the more choices they have to provide their customer with the most appropriate solution.

For additional information on ABP Technology please contact Jenny Ngo at (972) 831-1600 or visit http://www.abptech.com.

About ABP Technology

ABP Technology is a leading distributor of VoIP and IP Communications products operating through a network of Value Added Resellers and Service Providers. Located in Dallas Texas, ABP Technology spans the United States, Canada, Mexico, Central and South America with sales, engineering consultation, training, product provisioning, configuration, fulfillment and tech support. ABP features a complete portfolio of VoIP solutions with endpoints, network products and software platforms and applications.

About Thirdlane

Thirdlane Technologies, LLC is a leading provider of solutions and services leveraging advances in the open source IP telephony. Thirdlane's PBX Manager family of products for small and medium-sized businesses and service providers turn the best of the open source software into enterprise-level business solutions offering an unprecedented value to business customers, system integrators and Internet Telephony Service Providers.

Thirdlane Technologies, LLC is based in Fairfax, California. For more information please visit http://www.thirdlane.com.

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Junction Networks Rolls Out Additional Resources for OnSIP Resellers

New York, NY (PRWEB) October 26, 2011

Junction Networks, provider of the OnSIP hosted business communications service, today announced improved support and additional resources for VoIP resellers participating in the OnSIP agent program.

New resources are located on onsip.com/agent, and include monthly webinars, white papers, and HTML agent badges.

Our team is excited to show off the features we've added to support our agents, said Andy Ogg, OnSIP Channel Manager. OnSIP has been well-received by the agent and reseller community. As a cloud-based unified communications service, OnSIP is unique and offers definite advantages for both resellers and their customers.

The additional resources will help agents service their current customers and acquire new business. Agents can view monthly webinars to expand their knowledge of the award-winning platform and hone their sales techniques. Similarly, they can download white papers to help them make sales to specific customer verticals. Additionally, to display their status as certified OnSIP resellers, agents can now add HTML badges to their own websites.

Channel Reseller News has recognized the OnSIP agent program as one of the Top 15 VoIP Players To Watch. The program has been designed to provide participating resellers with attractive, revenue-increasing opportunities, and supplement their sales efforts with a rich knowledge base and useful tools.

At Junction Networks, we continuously innovate to enhance the experience for agents as well as end users, said Ogg. We are committed to delivering VoIP to businesses in a sensible and cost-effective way.

Visit the new agent resources for VoIP resellers here.

About OnSIP

Having helped over 10,000 customers, Junction Networks is a leading provider of hosted VoIP pbx services to small and medium-sized businesses. OnSIP, by Junction Networks, is an intuitive and reliable business phone service on the Internet for companies with 5 to 100 employees. OnSIP customers enjoy the benefits of a business class phone system, without the traditional high cost, burden, and inflexibility. For more information, visit http://www.onsip.com.

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Aspect Software to Provide Insight at Internet Telephony

Chelmsford, MA (PRWEB) August 22, 2007

Aspect Software, Inc., the worlds largest company solely focused on the contact center, announced today that Tom Chamberlain, director of business process marketing will be speaking at TMCs Internet Telephony

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